As you have discovered, all orders from Shawn London sent out in our specially designed boxes with a return form at the bottom of each box. This return form must be completed if you wish to return the products to us - The product should be neatly back when it should be sent back.
Fill in your order number: Where can I find it gone?
Since you ordered the goods from us, you received an order confirmation, and you will find your order number at the top of this mail - order number is a five-digit number. This figure should just write on your return form if you want to send something back to us.
Name of product: Where can I find it gone?
All Shawn London-products have different names. Boy Names master page and girl names girl since. You will find the name of your product in the same order confirmation as mentioned above. Here you just type the name of the product you have ordered.
Exchanged for a different size / other commodity: How do I do it?
At this point you just need to fill out if you want to exchange for a different size or to a different product on the website
If you want to exchange for a different size, just type in the box the size you want to swap to.
If however you wish to exchange your received item to a different product on the website, you fill out a boy name or maiden name of the item you want to swap to. - Unfortunately it is not possible to switch to a product that is more expensive than the product purchased in advance. You can find all the names on the website under each product.
The money return: What should I do here?
Here you just tick the box if you wish to receive your money back for the products you received from us. Your money will be transferred to the same card that you used on our website.
Put this label on the package: How?
Our address is already on the bill, you really just need to put on the box, but it is not paid.
How can I ensure that my package arrives to you?
Use our flyer in the box, and if you do not hear from within 14 days, then you should contact us.
Can I return my package physical with you?
All returns must be sent back to us, and you can not come over and hand them physically with us.
Why can not I get my money back or exchange for another size?
Once we receive your return package, we check that it meets our requirements, and if it does not, it will not be possible to exchange your goods.
We will not be able to exchange your product or refund the money if:
- Hang tag is taken or destroyed
- The product has been washed in the meantime.
- The product is damaged.
- The product has been in contact with the perfume, make-up, smoke or animals.
If the above is not satisfied, return not possible.